Through ChannelOPERA to attractive shopping experiences
Use the ChannelOPERA of foryouandyourcustomers to change your perspective in the shortest time and to perceive your company from the customer’s point of view. Weak points in the customer’s touchpoints with your company become visible and the potential for improvement in the customer journey is uncovered.
Do you know when, why, and how a customer contacts your company and uses your products and services? Do you harmonize your communication, sales and service channels like a harmonious orchestra and offer shopping experiences the same as a concert?
How the ChannelOPERA works
In just 3-4 hours, you will develop a Customer Journey in a workshop and develop the possibilities for improving your Multichannel Business. As a desired side effect, it sharpenes the perception of multichannel among the participants and creates an ideal starting point for new breakthrough projects in your company.
In addition to the description of the method, the ChannelOPERA contains all the necessary materials for a group so you can get started right away. Only for post-its and markers you have to worry about, but that should be present in every office.
The team is guided through the workshop in eight steps. Each individual step is described in detail in the brochure, including valuable tips for implementation. ChannelOPERA is regularly used in customer projects by foryouandyourcustomers and is guided by foryouandyourcustomers employees. The product can also be ordered in our shop and you can make first experiences with it independently. We will also be happy to assist you with the application.
ChannelOPERA is available in German and English for EUR 49.00.