Webinar: “One STEP forward for Officeworks - Print, Copy & Create uplift”
Get valuable insights about Officeworks’ journey on maturing their Product Information Management, and how it helped them to become more agile. Check out our latest webinar with foryouandyourcustomers Melbourne’s CEO Bernhard Mueller and Head of IT Merissa Hargreaves who had a deep conversation about this topic: “One STEP forward for Officeworks – Print, Copy & Create uplift”.
Over the course of 45 minutes, the webinar covers three main topics :
Decision to create a whole new experience for Officeworks’ Print, Copy & Create Platform. Merissa explains how Officeworks’ Print, Copy & Create offering has been evolving organically over the last years, but came to a point where Officeworks realised that they were not able to provide the service at the the speed and quality of experience that Officeworks and their customers expected. A key gap that needed to be addressed was the ability to dynamically create Print, Copy & Create related products in Officeworks’ Product Information Management platform Stibo STEP.
It was a huge program which came with challenges and learnings for any future projects. Merissa mentioned the great collaboration with their 5 key partners including foryouandyourcustomers and the challenge to keep everyone from separate streams actually informed and aligned on the focus for the day. She also highlighted the need to “plan out costs and features in advance to avoid building up a technical debt, focus and prioritise what really needs to be done first, before starting to build.”
What is next for Officeworks and Stibo STEP: With the support of foryouandyourcustomers and Stibo Systems, Officeworks will continue to enhance their Print Copy & Create platform based on ongoing customers’ feedback.
One focus Merissa also mentioned is to make the online experience easy and accessible for everyone, which should encourage people to go through the website instead of lining up in the physical stores, thus minimising the friction of waiting times.
If you’d like to learn more about how foryouandyourcustomers can support you in your Product Information Management or generally help you with your digital change, please get in touch with Bernhard Mueller ([email protected]).
View the recording
To watch the webinar in full, please register below to access the recording.
Head of IT, Print & Create at Officeworks
Merissa Hargreaves is a business and commercial management professional with more than 20 years’ experience leading, building, growing and managing sustainable business value. Merissa has spent the last two years leading a transformation of the online and in-store Print & Create platform at Officeworks, which encompassed building an optimised web experience, seamlessly integrated with the wider website; aligning data models and systems of record to leverage the corporate-wide applications; aligning the technology stack with the broader Officeworks digital platform.
CEO at foryouandyourcustomers Melbourne
Bernhard Mueller has over 20 years of experience in supporting organisations in Europe, Asia and Australia with strategy and delivery of large and complex IT transformation programs. Bernhard is passionate about helping his customers find and implement better ways to excite their customers in the digital age.