Are your processes and your strategy focused and harmonised? My name is Tobias Zwimpfer and as a Multichannel Consultant at foryouandyourcustomers I accompany you and your customers in developing coherent overall systems to optimise the experience for all stakeholders on all channels. Just like in my job, the concern to harmonise multiple players for an outstanding overall experience is also essential in my private life as a musician in an orchestra. To look at a system from various perspectives and to understand the respective needs are integral elements in the development of a user-oriented solution.
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