Are your processes and your strategy focused and harmonized? My name is Tobias Zwimpfer and as a Multichannel Consultant at for​you​and​your​cus​tom​ers I accompany you and your customers in developing coherent overall systems to optimize the experience for all stakeholders on all channels. Just like in my job, the concern to harmonize multiple players for an outstanding overall experience is also essential in my private life as a musician in an orchestra. To look at a system from various perspectives and to understand the respective needs are integral elements in the development of a user-oriented solution.