The Hidden Threat - A serious game for more resilience in the supply chain


LIONS (Ledger Innovation and Operation Network for Sovereignt) a project of the Bundeswehr University Munich
In the wake of growing uncertainty and global crises, the resilience of supply chains is becoming increasingly important. The Bundeswehr University Munich and the customer experience team at foryouandyourcustomers have jointly developed an innovative serious game that helps companies to test and improve their ability to react in crisis situations. The game, “The Hidden Threat”, was implemented as both a tabletop and online version and offers an interactive approach to training resilience strategies.
In close cooperation with the University of the Federal Armed Forces in Munich, foryouandyourcustomers played a central role in the development of the game. From concept design to technical implementation, the team supported all phases of development, with a particular focus on user-friendliness and interactivity.
Together, we precisely captured the requirements and designed the game to not only simulate realistic scenarios, but also provide participants with practical solutions for their supply chain strategies.
— Judith Fingerle, CX expert at foryouandyourcustomers Munich
The idea
The collaboration with the University of the Federal Armed Forces in Munich began with the question of how companies can be prepared for the challenges of the future.
The game uses realistic scenarios to show how companies can react to unexpected disruptions in the supply chain. Various scenarios such as natural disasters, geopolitical uncertainties or sudden supply bottlenecks are simulated. Participants have to adapt their reactions in real time and make decisions that have an impact on the entire supply chain.
A hybrid experience: tabletop and online
“The Hidden Threat” was developed as a hybrid format that can be played both in face-to-face workshops and online. In the tabletop version, participants work together in groups, while in the online version they interact with each other virtually.
„We wanted to ensure that the game works in different formats to meet the needs of modern working environments.“
— Dr. Manfred Hofmeier, research associate at the the Bundeswehr University Munich
Landing Page "The Hidden Threat"

Learning through experience
The game is based on the idea that participants learn how to stabilize their supply chain in times of crisis by playing through scenarios - mistakes are an important part of the learning process. The game makes it possible to make these mistakes in a safe environment and learn from them. This enables companies to improve their crisis management strategies and better prepare for future challenges.
The result: more resilience in the supply chain
The game brings theory and practice together in an innovative way and allows participants to test their resilience skills in a dynamic and risk-free environment.
“The Hidden Threat” is more than just a game. It is an effective training tool that helps companies to make their supply chain more resilient and agile - for a future in which crises and uncertainties are becoming ever more present.

Sandra Bayer
sab@foryouandyourcustomers.com
Creates intuitive interfaces and services: clear and systematic in design, with a love to detail and focus on user needs.

Judith Fingerle
jfi@foryouandyourcustomers.com
Establishes user-centric thinking and action holistically and shows how Customer Centricity can be lived.