Next Events

Webinar: Choosing the right tool - How software evaluation can give your implementation the edge it needs

Date

Friday, 23rd September 2022 from 11:30 a.m. to 12:15 a.m.

Place

online via Zoom

In this webinar we give you a practical example on how to approach software evaluations and build thought through RFPs.

Evaluating the right software is more than just ticking off generic functionality lists and making a benchmark study. We show you how the foryouandyourcustomers software evaluation approach along the Exploded View enables you to make a thought through and sustainable decision and hit the ground running when the actual implementation starts.

Software evaluations and RFPs are the start of a successful implementation project and vital for the digital change of an organisation. In this webinar we show you practical examples, how to approach software evaluations and build RFPs that ensure a clear picture of the needed solution, a precise offering from the candidates and a smooth transition into the implementation project.

You’ll learn about:

An integral RFP approach that considers all aspects in the decision process – from customer exploration to data integration.
Thought through requirements engineering that avoids blind spots and unforeseen risks.
RFP environments that enable your evaluation process and integration project.
How the Exploded View can help you in tackling your challenges.

Agenda

11:30

Practical Application of the Exploded View Model

Kevin Krifter, Senior Consultant and Exploded View Trainer at foryouandyourcustomers

11:45

Customer Service Software Evaluation at HEMA

Martijn Regterschot, Teamleader Customer Experience at HEMA B .V.

12:00

Q&A and Dialogue

Speakers

Martijn Regterschot

Teamleader Customer Experience at HEMA

We are joined by Martijn Regterschot, Teamleader Customer Experience at HEMA, one of the biggest retailers and most well known brands in the Netherlands. He will show us his hands on experience with the evaluation of a customer service software along the foryouandyourcustomers software evaluation approach.

Kevin Krifter

Senior Consultant at foryouandyourcustomers

Kevin Krifter will give you an insight into the application of the Exploded View and how the model can help you tackle your everyday challenges.

Registration

We look forward to your registration via Zoom. You will receive the link for the webinar by email after your registration.

Webinar: Choosing the right tool – How software evaluation can give your implementation the edge it needs